This article comes from an interview with Ivan Quiroz of 20/20 Onsite. Learn how the organization deploys mobile clinics to deliver premier vision care nationwide with the help of TESCO Specialty Vehicles’ Field Operations team.
What Led 20/20 Onsite to Partner with TESCO Specialty Vehicles (TSV) for Field Operations Support?
20/20 Onsite brings high-quality ophthalmic and vision care to patients via mobile medical clinics. To do that at scale, we needed a vehicle platform purpose-built for clinical use. TSV stands out because it understands the operational demands of a mobile healthcare business. We weren’t only buying a vehicle; we were building a rolling clinic, and TESCO has the expertise to make that vision a reality.
How Did TESCO Specialty Vehicles Help 20/20 Onsite’s Day-to-Day Mobile Operations?
One of the biggest advantages of the TESCO platform has been serviceability. As a fleet-based operation running clinics across the country, downtime is not an option. Each day a unit is out of service means patients don’t get care. The TESCO vehicles are built on a chassis that’s widely recognized and easy to service. No matter the work needed, we can get our units into most commercial service facilities and back on the road shortly. The reduced downtime is an advantage over larger, more specialized vehicle platforms. TESCO’s design philosophy aligns with our operational need to stay moving.
Were There Unexpected Challenges During Deployment? If So, How Did the Field Operations Team Respond?
Scaling a mobile fleet comes with surprises, as no two deployment environments are the same. We’ve dealt with site access issues and equipment logistics in several states at once. What stood out about TESCO’s Field Operations team was their responsiveness. When issues came up, Field Operations didn’t treat them as only a warranty problem, but instead as a partnership problem. That mindset made a real difference. A manufacturer that stays involved after the sale is crucial. They understand our operational needs, which helps keep our fleet mission-ready.
What Impact Have Mobile Clinics Had on Staff, Clients, or Service Delivery?
The impact has been significant on all three levels. Staff benefit from working in a purpose-built clinical environment. This setting offers the right tools and support for high-quality, rigorous work, unlike makeshift spaces. For our clients—pharmaceutical companies, CROs, and research organizations—we bring the clinical trial experience to study participants. Using a mobile clinic reduces enrollment barriers and improves retention. Our mobile units let us quickly deploy to any trial site. This includes corporate campuses, community locations, or rural areas that are hard to reach. The mobile clinic model makes clinical research easier. It also changes where and how trials happen.
How Do You See the Relationship Between TSV and 20/20 Onsite Evolving as Your Mobile Operations Grow?
TESCO Specialty Vehicles is a strategic partner, not just a vendor. As we continue to scale our Life Sciences and clinical trials operations, we see TSV growing with us. We will work together on future unit designs for clinical research settings. We’ll use their Field Operations expertise as we enter new markets and trial sites. Also, we will keep sharing our field insights to improve future builds. We are proud to have had TESCO Specialty Vehicles at our first National Clinic Manager Summit this year. This partnership goes beyond transactions; it aligns with our mission. That’s the kind of long-term relationship we want to continue to build.
Learn How TESCO Specialty Vehicles’ Field Operations Team Can Serve You
Ready to learn what we can do for your mobile clinic journey? Contact the TESCO Specialty Vehicles’ Field Operations team at 855.376.9797 or tsvsupport@tescobus.com.
If you’re interested in learning more about specialty vehicles for your organization, contact us for an introductory call.
